Chat Behavior

Configure how your widget behaves during user interactions, including response delays, auto-opening, and conversation flow.

Response Timing

Typing Delay

Simulate natural typing delays to make bot responses feel more human:

No Delay (0ms)

Instant responses. Best for simple lookups or fast-response scenarios.

Short Delay (500-1000ms)

Quick responses that still feel natural. Good for most use cases.

Medium Delay (1500-2500ms)

Simulates thoughtful consideration. Use for complex queries.

Dynamic Delay

Delay based on response length (e.g., 30ms per word).

User Experience

A small delay makes the bot feel more natural, but don't overdo it. Users expect fast responses.

Message Send Delay

Add a brief delay after user sends a message before bot starts "typing":

Auto-Opening

Trigger Conditions

Configure when the chat window automatically opens:

Time-Based

Open after user has been on page for X seconds

Scroll-Based

Open when user scrolls to specific point

Exit Intent

Open when user is about to leave the page

Inactivity

Open after period of user inactivity

Use Sparingly

Auto-open can be intrusive. Consider using tooltips first, and reserve auto-open for high-value pages or exit intent scenarios.

Page-Specific Rules

Configure different auto-open behavior for specific pages:

Welcome Message

Automatic Greeting

Display a welcome message when chat opens:

👋 Hi! How can I help you today?

Suggested Replies

Offer quick-reply buttons to guide the conversation:

How can I assist you today?

Input Behavior

Send Methods

Configure how users send messages:

Enter Key: Press Enter to send (default)
Shift+Enter for newline: Enter sends, Shift+Enter adds line break
Send Button Only: Disable Enter key, require button click
Auto-submit: Send automatically after X seconds of no typing

Input Validation

Prevent empty or invalid messages:

Trim whitespace automatically
Disable send button when input is empty
Show character count for length limits
Prevent spamming with rate limiting

Conversation Persistence

Save Conversation

Persist chat history across sessions:

Local Storage

Save messages in browser. Survives page reloads but not browser changes.

Session Only

Keep messages only during current session. Clear on page reload.

Server-Side

Store on backend. Requires authentication but works across devices.

Clear Chat

Allow users to clear conversation history:

Next: Chat Streaming

Learn how to enable real-time streaming responses for a more dynamic chat experience.

Streaming Setup →