1. Introduction
This Cookie Policy explains how ChatWidgetPro ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website at chatwidgetpro.com (the "Site").
By using our Site, you consent to the use of cookies in accordance with this Cookie Policy. If you do not agree to our use of cookies, you should adjust your browser settings or refrain from using our Site.
2. What Are Cookies?
Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website. They allow the website to recognize your device and remember information about your visit, such as your preferences and actions.
Cookies can be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device until they expire or you delete them).
3. Types of Cookies We Use
We use the following categories of cookies on our Site:
3.1 Essential Cookies (Required)
Purpose: These cookies are necessary for the Site to function properly. They enable core functionality such as security, authentication, and session management.
What they do:
- Authenticate users and maintain login sessions
- Remember your cookie consent preferences
- Protect against security threats and ensure data integrity
- Enable core site functionality like navigation and access to secure areas
Can be disabled: No. These cookies are strictly necessary and cannot be disabled without severely affecting the functionality of the Site.
Examples: Supabase authentication tokens, session identifiers, consent preferences
3.2 Analytics Cookies (Optional)
Purpose: These cookies help us understand how visitors interact with our Site by collecting anonymized information about page visits, user behavior, and traffic sources.
What they do:
- Track which pages you visit and how long you stay
- Understand which features are most popular
- Identify technical issues and improve performance
- Measure the effectiveness of our marketing campaigns
Can be disabled: Yes. You can opt out of analytics cookies through our cookie banner or preference center.
Third-party provider: Google Analytics
Data collected: Pages viewed, session duration, device type, browser, location (country/city level), referral source
Retention period: Up to 26 months
3.3 Marketing Cookies (Optional)
Purpose: These cookies are used to track visitors across websites and display relevant advertisements based on your interests.
Status: We currently do not use marketing cookies. If we implement them in the future, we will update this policy and obtain your consent.
4. Google Analytics in Detail
We use Google Analytics to analyze how visitors use our Site. Google Analytics uses cookies to collect information such as:
- The number of visitors to the Site
- Where visitors came from (e.g., search engines, social media, direct links)
- Which pages visitors view and in what order
- How long visitors spend on the Site
- What device and browser visitors use
IP Anonymization: We have enabled IP anonymization in Google Analytics, which means your IP address is truncated before being processed, ensuring your data cannot be traced back to you.
Google's Privacy Policy: For more information on how Google processes your data, please see Google's Privacy Policy.
Opt-out: You can opt out of Google Analytics by:
- Disabling analytics cookies through our cookie preference center
- Installing the Google Analytics Opt-out Browser Add-on
5. How to Control and Delete Cookies
5.1 Our Cookie Preference Center
When you first visit our Site, a cookie banner will appear asking for your consent. You can:
- Accept All: Consent to all cookie categories
- Reject Non-Essential: Only essential cookies will be used
- Customize: Choose which cookie categories to accept
You can change your preferences at any time by clicking the "Manage Cookie Preferences" button below or in the website footer.
5.2 Browser Settings
Most browsers allow you to control cookies through their settings. You can configure your browser to:
- Block all cookies
- Block third-party cookies only
- Delete cookies when you close your browser
- Receive a notification before a cookie is set
How to manage cookies in popular browsers:
Note: Blocking or deleting cookies may impact your ability to use certain features of our Site, particularly authentication and account management.
6. Do Not Track Signals
Some browsers offer a "Do Not Track" (DNT) signal. We respect your privacy choices and honor DNT signals by not loading analytics cookies when DNT is enabled. However, essential cookies are still necessary for the Site to function properly.
7. International Data Transfers
Some of the cookies and tracking technologies we use (such as Google Analytics) may transfer data to servers located in the United States and other countries outside of Canada. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
8. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last Updated" date at the top of this policy.
If we make material changes to how we use cookies, we will notify you through a prominent notice on our Site or via email. We encourage you to review this policy periodically.
9. Contact Us
If you have questions or concerns about our use of cookies, please contact us:
ChatWidgetPro Privacy Team
Email: privacy@chatwidgetpro.com
Additional Resources
For more information about our privacy practices and data protection: